Returns Policy

At Packingsix, we prioritize your satisfaction. If you’re not completely happy with your purchase, we’re here to assist you through our straightforward return and exchange process.

How to Initiate a Return or Exchange

To begin a return or exchange, please contact our support team via our Contact Us page within 180 days of receiving your order. For a prompt resolution, include the following details in your request:

• Full Name associated with the order
• Order Number
• Detailed description of the issue
• Photographs illustrating the problem (if applicable)
• Preference for a refund or replacement

Note: We are not responsible for errors such as incorrect spelling, grammatical mistakes, or issues arising from the original images provided by the customer. Please review your order carefully before finalizing your purchase.

Return Eligibility Criteria

• Timeframe: Returns are accepted within 180 days from the delivery date.
• Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
• Proof of Purchase: A valid sales receipt or order confirmation email is required.
• Exclusions: Customized or personalized items are non-returnable, unless they arrive damaged or defective.

Return Shipping Costs

• For items that are damaged or defective, we offer free return shipping.
• For all other returns, customers are responsible for the return shipping costs.

Return Procedure

1. Contact Us: Reach out to our support team to obtain a return authorization and the appropriate return address.
2. Prepare Your Package: Include a copy of your purchase confirmation email and ensure the item is securely packaged.
3. Ship the Item: Use a reliable shipping service and provide us with the tracking number.
4. Confirmation: Once we receive and inspect your return, we’ll notify you via email regarding the approval or rejection of your refund or exchange.

Need Assistance?

For any questions or further assistance, feel free to reach out:

Email: support@packingsix.com