Refund Policy

At Packingsix, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please review our refund policy below for details on how to proceed.

Eligibility for Refunds

We accept refund requests under the following conditions:

• Timeframe: Requests must be made within 180 days of the delivery date.
• Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
• Proof of Purchase: A valid sales receipt or order confirmation email is required.
• Exclusions: Customized or personalized items are non-refundable, unless they arrive damaged or defective.

How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact Us: Reach out to our support team at support@packingsix.com within 180 days of receiving your order.
2. Provide Details: Include your order number, a brief description of the issue, and any relevant photos if the item is damaged or defective.
3. Return Authorization: Our team will review your request and, if approved, provide instructions for returning the item.

Return Shipping

• For items that are damaged or defective, we offer free return shipping.
• For all other returns, customers are responsible for the return shipping costs.

Processing Your Refund

Once we receive and inspect your returned item:

• Approval: If the return meets our criteria, we’ll process your refund.
• Method: Refunds will be issued to your original payment method.
• Timeline: Please allow 5-7 business days for the refund to appear on your account.

If you haven’t received your refund after this period, please check with your bank or contact us at support@packingsix.com.

Exchanges

If you’d like to exchange an item for a different size or color:

• Contact Us: Reach out to our support team within 180 days of receiving your order.
• Availability: Exchanges are subject to stock availability.
• Process: Once your return is approved, you can place a new order for the desired item.

Need Assistance?

For any questions or further assistance, feel free to reach out:

Email: support@packingsix.com